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Accessibility Statement La Poste – Mon compte

La Poste undertakes to make its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.
To this end, it shall implement the strategy and actions detailed in its multi-year plan which is currently being drawn up.
This declaration of accessibility applies to La Poste – Mon compte.

État de conformité

Compliance status

The La Poste – Mon compte site is not compliant with RGAA 4.1 Double-A (AA) level due to the non-conformities and deviations listed below.

Test results

The compliance audit carried out by Ipedis reveals that the compliance rate is 49.15% :

  • 29 compliant criteria
  • 30 non-compliant criteria
  • 47 non-applicable criteria

Establishment of this declaration of accessibility

This statement was made on 23/03/2023.

Technologies used for the website developement:

  • HTML5
  • CSS
  • JavaScript

The tests of the web pages were performed with the following combinations of user agents and screen readers ::

  • NVDA with Firefox or Chrome

The following tools were used in the evaluation:

  • Web Developer Toolbar
  • WAVE
  • Color Contrast Analyser
  • VS Code Text Editor
  • W3C Validator
  • Tanaguru Contrast Analyser

Pages of the site having been the subject of the verification of conformity :

Non-accessible content

The contents listed below are not accessible for the following reasons.


Several elements of non-compliance are described in this document, some of which are recurrent on several pages :

• Decorative images have alternative

• iframes are detected on the source code whereas they shouldn’t be

• Background and font color contrast ratio is too low

• Some links are inexplicit while others don’t have label

• Pages rely on Javascript which makes it difficult to use keyboard or screen reader

• Change of context is not vocalized by the screen reader

• HTML structure doesn’t match the DOCTYPE

• Page titles are the same on every pages

• Default language doesn’t match the text

• Text only presentation misses key information given by the CSS

• Skip links are missing

• Tab order is incoherent on every page and keyboard traps make focus impossible on certain elements

• Forms have label not linked to their inputs which makes is harder to use with a screen reader

• Buttons label are not explicit enough for screen reader users

Derogations for disproportionate burden

No derogation identified

Content not subject to the obligation of accessibility

No content not subject to the accessibility obligation

Feedback and contact

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form.

Send a request via this link :

Contact channels

This procedure is to be applied in the following case : You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response.

• Write a message to the Defender of Rights

• Contact the Advocate's delegate in your region

• Send a mail by post (free of charge, do not put a stamp)
Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07