Customer service

ISO 9001: 2000 certification means guaranteed quality in every facet of La Poste’s activity: advice, personnel, management, improvement, mail treatment, etc.

We do our utmost to provide high-quality service while anticipating your needs and effectively handling your contracts.

Over the past seven years, La Poste's main international treatment centres, the marketing and, French and international sales development department, and our
complaints unit have received ISO 9001: 1994 and ISO 9001: 2000 certification. Obtaining ISO 9001: 2000 qualifications has called for the involvement of our sales and operational teams. We are currently working to certify all of our international mail treatment centres.

Three major objectives form the backbone of the ISO 9001:2000 standard’s quality management system :

• Listening and reacting: To understand and meet your needs while providing innovative solutions.
• Keeping our promises: The greatest proof of our professionalism and the surest way to earn your loyalty.
• Improving and evolving every day: To offer you maximum quality and efficiency while aiming for perfection.