Satisfaction survey

Each year, La Poste, the international mail solution, conducts a satisfaction survey with a sample group representing its customers. Along with the annual customer relations questionnaire, special analyses of new products are carried out to grasp and anticipate your needs.

To assess customer satisfaction, refine our offers, and develop innovative products, La Poste, the international mail solution:

• evaluates how you perceive our services
• measures performance and trends from one year to the next
• compares our offers to the competition.

Sales, contracts, prices, billing, pick-up, drop-off, routing, loyalty, competing offers… everything is meticulously examined and polished so that we remain your choice for international mail.

You’ve given us your opinion:

• Your overall satisfaction rate is 96%
• 98% of you are satisfied with their sales contact: quality of advice, interaction, and expertise
• 72% of you recommend us as a partner
• 92% of you are satisfied with delivery times and reliability
• 96% of you note that we respect our commitments in terms of deadlines, guidance, etc.

100% of our clients are satisfied with the condition of letters and parcels upon arrival – proof of our attention to confidentiality and respect for your mail and the success of our ultra-modern production mechanisms and honest, conscientious agents.

These excellent results are a testament to your confidence. We are totally devoted to improving them on a daily basis.